ORDERING & CUSTOMIZATION
Can I customize my furniture?
Yes. Because every piece is Amish-crafted to order, you can choose your wood species, stain color, upholstery, hardware, and size options. Our team will guide you through the process to ensure your piece matches your home perfectly.
Do you offer fabric or stain samples?
Absolutely. We can mail stain, wood, and fabric samples so you can review colors and textures in your own space before finalizing your order.
Can I modify dimensions?
Most pieces can be adjusted in height, width, or depth. Minor adjustments are typically included; larger modifications may require a custom quote.
Do you build completely custom furniture?
Yes. If you have a sketch, inspiration photo, or unique request, our craftsmen can often build it. Share your ideas and we’ll let you know what’s possible.
PRICING & PAYMENTS
Why do prices vary between pieces and woods?
Pricing reflects the wood species, finish, fabric grade, design complexity, and the artisan’s build time. Premium woods and fabrics naturally increase the cost.
Do you require a deposit?
Yes. A 25% deposit is required to begin production, with the remainder due when your piece is ready to ship.
Do you offer financing?
While we don’t offer in-house financing, you are welcome to use your own credit or financing options.
Are prices guaranteed?
Your price is locked in once your order is placed and confirmed.
PRODUCTION TIME
How long does it take to receive my furniture?
Production typically takes 8–14 weeks depending on customization, wood type, and seasonal demand.
Handcrafted furniture takes time—but the quality lasts decades.
Can I request a rush order?
In most cases, Amish workshops do not rush production. Quality comes first.
SHIPPING & DELIVERY
What delivery options do you offer?
Curbside Delivery – The most economical option.
Inside Delivery – Brought inside your home.
White Glove Delivery – Includes placement, assembly (if needed), and removal of packaging.
Do you deliver nationwide?
Yes, we ship to most addresses within the continental United States.
What should I do to prepare for delivery?
Please measure doorways, stairways, and hallways to ensure your furniture fits, and notify us of any tight turns or obstacles.
RETURNS, CANCELLATIONS & REFUNDS
What is your return policy?
Because each piece is handcrafted to your specifications, returns are generally not accepted, except in cases of manufacturing defects.
Can I cancel my order?
Orders may be canceled before production begins, minus a 15% administrative fee.
Once production has started, cancellations are not possible.
What if my delivery is delayed?
We will update you throughout the process, but handcrafted furniture may occasionally take longer due to craftsmanship standards or material delays. We’ll stay in close communication if timelines shift.
DAMAGE & REPLACEMENTS
What should I do if my furniture arrives damaged?
Inspect the furniture at delivery. If you notice damage, note it with the driver and contact us immediately with photos. We will coordinate repair or replacement as needed.
Do you replace parts or hardware?
Yes. If a component fails due to craftsmanship or materials, we will replace the affected parts under warranty.
WOOD, FINISH & FABRIC OPTIONS
What wood species do you offer?
We work with premium hardwoods such as:
Oak
Maple
Cherry
Hickory
Walnut
Quarter-sawn white oak
Additional species may be available upon request.
Will my wood furniture look exactly like the sample?
Each board of hardwood has its own natural grain, color shifts, and unique character. These variations are part of the beauty of authentic solid wood.
Do you offer performance or stain-resistant fabrics?
Yes. We carry multiple grades, including performance fabrics designed for homes with kids, pets, or heavy use.
WARRANTY & QUALITY
What does your warranty cover?
We provide a 1-year limited warranty covering craftsmanship and structural defects. Natural aging, finish wear, or damage from use is not covered.
How long will Amish-made furniture last?
With proper care, Amish-made hardwood furniture will last generations. Many customers consider our pieces family heirlooms.
Are joints, drawers, and frames really handmade?
Yes. Our builders use time-honored methods such as dovetail joinery, mortise-and-tenon construction, and hand-finishing techniques.
CARE & MAINTENANCE
How do I care for my hardwood furniture?
Dust with a soft, dry cloth
Keep away from heat vents and direct sunlight
Maintain indoor humidity between 35–45%
Use coasters, placemats, and felt pads under objects
Do you offer repair services?
Depending on the issue, we can often guide you to an Amish workshop or qualified local repair professional.
UPHOLSTERED FURNITURE
Can cushions be replaced or re-upholstered later?
Yes, most cushions and fabric panels can be replaced or recovered. We can provide matching fabrics or updated selections for future refreshes.
Do you offer firm or soft cushion options?
Yes. Cushion density can be customized for preferred comfort.
GENERAL QUESTIONS
Where is your furniture made?
Every piece is handcrafted by skilled Amish artisans in the heart of Amish country using traditional methods passed down for generations.
Do you have a showroom?
If you offer one: “Yes, our showroom is located at [insert location].”
If not: “We operate online with sample availability and personalized service—many customers appreciate our one-on-one guidance.”